Well, this book distinguishes itself in two ways.
First, as the subtitle promises, it really does explain NLP without NLP jargon. Someone who has never encountered NLP might find that refreshing. Part I describes NLP principles, communication patterns and tools, rapport-building, influencing skills, learning skills, and ways in which to understand self and others, doing so with directness and simplicity.
The second way in which this book distinguishes itself is by focusing solely on solutions to common workplace issues. Part II presents 26 challenging workplace situations, telling readers how to apply NLP (and a few other practical ideas) to each one. These situations include dealing with bullying, motivating others, interviewing job applicants, managing another’s anger, negotiation skills, and responding to difficult people. This part of the book is best used as a handy reference for each situation as it arises.
The book’s only shortcoming, for me, occurs when the authors cite research studies (one of which was entirely misinterpreted) and statistics without any references. In fact, this book contains no references and no bibliography. On the other hand it sports a good glossary of NLP terms and a helpful index. The authors make excellent use of examples and business case studies to illustrate their points. Business people who want to improve their interpersonal communication skills will make the perfect readers for Understanding NLP. The advice is on the mark!